Refund policy
Refund & Cancellation Policy
At Sattori Natural Care, we want you to have a positive shopping experience.
Order Cancellation
You may contact us as soon as possible if you wish to cancel an order.
Cancellation requests are subject to the order’s processing and dispatch status. Once an order has been dispatched, it may not be possible to cancel it.
If an eligible cancellation is approved before dispatch, the applicable amount will be refunded through the original payment method.
Damaged or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible after delivery.
Please provide:
* Your order number
* A description of the issue
* Clear photographs/videos of the product and packaging where applicable
After reviewing the issue, we may offer a replacement, refund or another appropriate resolution.
Returns
Eligible products may be returned subject to our approval and the conditions below.
For hygiene and safety reasons, opened or used skincare, haircare, body-care and other personal-care products generally cannot be returned, unless the product is defective, damaged or incorrectly supplied.
Products eligible for return should generally be unused, unopened and in their original packaging.
Refunds
Once an approved refund is processed, the refund will be issued through the applicable original payment method.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
Non-returnable Products
Opened or used personal-care products may not be eligible for return due to hygiene and safety considerations.
Contact Us
For return, refund or cancellation requests:
Email: sattorinaturalcare@gmail.com
Phone/WhatsApp: 7559928519
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6. Shipping & Delivery Policy
Shipping & Delivery Policy
Sattori Natural Care currently ships orders across India.
Order Processing
Orders are processed after successful payment confirmation.
We aim to dispatch orders as quickly as possible. Processing time may vary depending on order volume, product availability and other circumstances.
Delivery Time
Our estimated delivery time is:
3–7 business days after dispatch.
Delivery times may vary depending on the customer’s location, courier service, weather, public holidays and other circumstances outside our control.
Shipping Address
Customers are responsible for providing an accurate and complete delivery address and contact information.
If incorrect information is provided and the shipment cannot be delivered, additional shipping charges may apply for re-delivery where applicable.
Tracking
Where tracking information is available, it may be provided to the customer after the order has been dispatched.
Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to courier issues, weather, public holidays, remote locations or other circumstances beyond our control.
If your order appears significantly delayed, please contact us.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs/videos of the package and product so that we can assist you.
Contact
Sattori Natural Care
Email: sattorinaturalcare@gmail.com
Phone/WhatsApp: 7559928519
Address:
Door No. TC 43/666/2
Kanimangalam P.O.
Thrissur, Kerala – 680027
India